Support
We read everything: bevel@zone7studios.com
A tool shows a cross for my phone
That is Bevel being honest rather than broken. Not every phone has every sensor: the metal detector needs a magnetometer, the light meter a light sensor, the altimeter a barometer. Each tool shows a ✓ or ✗ for your device up front, and the Sensor Check tool lists every sensor your phone carries, with live readings, so you can see exactly what your hardware can do.
On iPhone, the Altimeter asks for Motion & Fitness
Allow it. On iPhone and iPad the Altimeter reads the barometer through Motion & Fitness, and it asks the first time you open that tool; the reading is taken in the moment, not stored and not sent anywhere. If you said no, turn it back on in iOS Settings under Bevel.
Where is the Light Meter on iPhone?
The Light Meter is Android-only: it is not in the iPhone toolbox. AR Measure comes to iPhone with Bevel 2.0 (below); every other Bevel Pro tool is on iPhone today.
What is AR Measure, and is it on iPhone?
AR Measure (Bevel Pro, new in 2.0) measures lengths, heights and areas close up with the camera, on supported phones; the Rangefinder stays the tool for things far away. It is on Android now. On iPhone it comes with Bevel 2.0, which is in TestFlight.
The level reads a little off on a surface I trust
Calibrate it. Lay the phone on a surface you trust and use calibrate-on-flat, or Zero a vial against a reference. Hold freezes a reading so you can read it after you move the phone. Phone sensors drift with temperature and case flex, so re-calibrating now and then is normal.
The compass points slightly away from true north
A magnetic compass points at magnetic north. For true north, set the declination for your part of the world yourself in the compass tool; Bevel deliberately leaves that number to you rather than looking anything up. Keep the phone away from magnets, speakers and steel while you read. If the heading is jumpy or stuck, take the phone out of a magnetic case and move it slowly in a figure of eight a few times before you read.
The ruler doesn't match my tape measure
Calibrate it once against a bank card: every card is the same size, and after that the on-screen scale reads true for your particular screen.
How accurate are the readings?
Approximate, and honestly so. Phone sensors are handy, not laboratory instruments. Bevel is for hanging a shelf, finding a stud, checking a post; for structural, electrical, navigational or safety-critical work, use a properly calibrated instrument.
I bought Bevel Pro and it isn't unlocked
Pro is tied to the store account that bought it, so it unlocks on any compatible device you sign in with. Make sure the phone is signed into that account, then open Bevel's settings, tap Unlock Bevel Pro and, on the Bevel Pro sheet, tap Restore purchases.
I'm on a new phone
Install Bevel from the store and restore Pro the same way: settings, Unlock Bevel Pro, then Restore purchases, on the store account that bought it. Bevel's settings stay on the phone they were made on and do not travel in a backup, so on the new phone calibrate the level and the ruler again and set your compass declination. Readings are never stored, so there is nothing else to move.
Can I get a refund?
Refunds are handled by the store you bought Bevel Pro from, under its own policy: Google Play refunds or Apple refunds. If a purchase is refunded, Pro locks again. We never see your payment details, so we cannot issue one ourselves.
Where is my data, and what happens if I uninstall?
Bevel has no accounts and nothing to sign in to. Your settings (calibration, declination, skin and sound) and the record that Pro is unlocked live on your device, and uninstalling removes them. Your Pro purchase stays with your store account and comes back with Restore purchases on the Bevel Pro sheet. The privacy page has the detail.
Found a bug? Have a thought?
Email us any time at bevel@zone7studios.com. For bugs, include your device model, the Android or iOS version, and the Bevel version, which is shown at the bottom of Settings. For anything about a reading, the tool and the surface you measured help most of all. Feature ideas are welcome too.